Frequently Asked Questions
Clear answers before you create and send a personal song gift.
Simple answers for a meaningful gift.
Review timing, delivery, quality, storage, and support details before sending a song that remembers someone important.
Getting Started
Q: How do I create my first song?
A: Sign up, choose the occasion, add who the song is for, share memories and personal details, then choose the genre, mood, and tempo. The finished song includes album artwork for just $2.50.
Q: Do I need to provide lyrics?
A: No. The platform can write personalized lyrics from the memories and details you provide. You can review the lyrics before moving forward with song generation.
Q: How long does it take to generate a song?
A: Most songs are ready in 5-15 minutes. If a provider is delayed or unavailable, your request can be moved into manual fulfillment and you will be notified by email.
Pricing & Plans
Q: How much does each song cost?
A: Each pay-as-you-go song costs $2.50 and includes album artwork. You can pay as you go with no subscription required, or choose one of our subscription plans for better value and additional features.
Q: What happens when I run out of credits?
A: You can upgrade to a paid plan (Basic, Premium, or Unlimited) or purchase additional credits. We offer flexible options to fit your needs.
Q: Can I cancel my subscription anytime?
A: Absolutely! Cancel anytime from your account settings. You'll continue to have access until the end of your billing period, and your unused credits remain available.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment processor.
Song Storage & Delivery
Q: How long are songs stored?
A: All songs are stored for 30 days by default. You'll receive reminder emails 7 days and 3 days before deletion. Extended storage options are available for purchase.
Q: What if the recipient hasn't listened yet?
A: We'll send reminder emails to the recipient 7 days before deletion. As the purchaser, you'll also be notified so you can extend storage if needed.
Q: Can I download my songs?
A: Yes! You can download your songs as high-quality MP3 files anytime during the storage period. We recommend downloading them for permanent keeping.
Q: How do I share songs with recipients?
A: You can send the song directly by email, share a private listening link, or download the file. When platform delivery is used, the sender can receive a delivery notification.
Song Quality & Customization
Q: What audio quality are the songs?
A: All songs are delivered in high-quality MP3 format (320kbps). Premium and Unlimited plans include studio-quality mastering.
Q: Can I edit a song after it's created?
A: Currently, songs cannot be edited after generation. However, you can create a new version with adjusted parameters. Contact support if you need special modifications.
Q: What if I'm not happy with my song?
A: We want you to love your song! If you're not satisfied, contact our support team within 7 days. We'll work with you to create a new version or provide a refund.
Q: Can I specify a reference song style?
A: Yes. You can provide a reference song style in the additional details section, and the generator will use it as creative direction without copying the original song.
Technical Questions
Q: What if song generation is delayed or fails?
A: If a provider fails, the request can be retried or handled through manual fulfillment. The goal is to keep the order moving instead of leaving the song stuck.
Q: What file format are songs delivered in?
A: Songs are delivered as MP3 files, compatible with all devices and music players.
Q: Can I use songs commercially?
A: Songs are licensed for personal use only. For commercial usage rights, please contact our sales team for special licensing.
Q: Do you keep my personal information private?
A: Yes! All personal information and song details are kept completely private and secure. We never share your data with third parties.
Account & Support
Q: How do I reset my password?
A: Click "Forgot Password" on the login page. You'll receive an email with a reset link valid for 1 hour.
Q: Can I have multiple users on one account?
A: Each account is for individual use. For business or team needs, contact us about our enterprise plans.
Q: How do I contact support?
A: You can contact us through the contact form, email us directly, or use the live chat feature (Premium/Unlimited plans). We typically respond within 24 hours.
Q: Do you offer refunds?
A: Yes, we offer a 7-day satisfaction guarantee. If you're not happy with your song, contact us for a refund.