Find answers to common questions about Send A Song
Getting Started
Q: How do I create my first song?
A: Simply sign up for a free account, click "Create Song", choose your occasion, fill in personal details about the recipient, select your musical preferences (genre, mood, tempo), and let our AI create your unique song!
Q: Do I need to provide lyrics?
A: No! Our AI will generate personalized lyrics based on the details you provide. However, if you prefer an instrumental version, that option is available too.
Q: How long does it take to generate a song?
A: Most songs are ready in 5-15 minutes. If our AI providers are experiencing issues, our team will manually produce your song within 24-48 hours and notify you by email.
Pricing & Plans
Q: Is there a free plan?
A: Yes! Every new account gets 3 free song credits to try our service. Create up to 3 songs at no cost, no credit card required.
Q: What happens when I run out of credits?
A: You can upgrade to a paid plan (Basic, Premium, or Unlimited) or purchase additional credits. We offer flexible options to fit your needs.
Q: Can I cancel my subscription anytime?
A: Absolutely! Cancel anytime from your account settings. You'll continue to have access until the end of your billing period, and your unused credits remain available.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment processor.
Song Storage & Delivery
Q: How long are songs stored?
A: All songs are stored for 30 days by default. You'll receive reminder emails 7 days and 3 days before deletion. Extended storage options are available for purchase.
Q: What if the recipient hasn't listened yet?
A: We'll send reminder emails to the recipient 7 days before deletion. As the purchaser, you'll also be notified so you can extend storage if needed.
Q: Can I download my songs?
A: Yes! You can download your songs as high-quality MP3 files anytime during the storage period. We recommend downloading them for permanent keeping.
Q: How do I share songs with recipients?
A: You have three options: 1) Send directly via email from our platform, 2) Share a unique link, or 3) Download and send the file yourself.
Song Quality & Customization
Q: What audio quality are the songs?
A: All songs are delivered in high-quality MP3 format (320kbps). Premium and Unlimited plans include studio-quality mastering.
Q: Can I edit a song after it's created?
A: Currently, songs cannot be edited after generation. However, you can create a new version with adjusted parameters. Contact support if you need special modifications.
Q: What if I'm not happy with my song?
A: We want you to love your song! If you're not satisfied, contact our support team within 7 days. We'll work with you to create a new version or provide a refund.
Q: Can I specify a reference song style?
A: Yes! You can provide a reference song or artist style in the additional details section, and our AI will attempt to match that vibe.
Technical Questions
Q: What if song generation fails?
A: If our AI providers fail, your request automatically enters our manual generation queue. Our team will produce your song within 24-48 hours at no extra cost.
Q: What file format are songs delivered in?
A: Songs are delivered as MP3 files, compatible with all devices and music players.
Q: Can I use songs commercially?
A: Songs are licensed for personal use only. For commercial usage rights, please contact our sales team for special licensing.
Q: Do you keep my personal information private?
A: Yes! All personal information and song details are kept completely private and secure. We never share your data with third parties.
Account & Support
Q: How do I reset my password?
A: Click "Forgot Password" on the login page. You'll receive an email with a reset link valid for 1 hour.
Q: Can I have multiple users on one account?
A: Each account is for individual use. For business or team needs, contact us about our enterprise plans.
Q: How do I contact support?
A: You can contact us through the contact form, email us directly, or use the live chat feature (Premium/Unlimited plans). We typically respond within 24 hours.
Q: Do you offer refunds?
A: Yes, we offer a 7-day satisfaction guarantee. If you're not happy with your song, contact us for a refund or free revision.