Find answers to common questions about Send A Song
Getting Started
Q: How do I create my first song?
A: Simply sign up for an account, click "Create Song", choose your occasion, fill in personal details about the recipient, select your musical preferences (genre, mood, tempo), and let our AI create your unique song for just $1.99!
Q: Do I need to provide lyrics?
A: No! Our AI will generate personalized lyrics based on the details you provide. However, if you prefer an instrumental version, that option is available too.
Q: How long does it take to generate a song?
A: Most songs are ready in 5-15 minutes. If our AI providers are experiencing issues, our team will manually produce your song within 24-48 hours and notify you by email.
Pricing & Plans
Q: How much does each song cost?
A: Each song costs $1.99. You can pay as you go with no subscription required, or choose one of our subscription plans for better value and additional features.
Q: What happens when I run out of credits?
A: You can upgrade to a paid plan (Basic, Premium, or Unlimited) or purchase additional credits. We offer flexible options to fit your needs.
Q: Can I cancel my subscription anytime?
A: Absolutely! Cancel anytime from your account settings. You'll continue to have access until the end of your billing period, and your unused credits remain available.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment processor.
Song Storage & Delivery
Q: How long are songs stored?
A: All songs are stored for 30 days by default. You'll receive reminder emails 7 days and 3 days before deletion. Extended storage options are available for purchase.
Q: What if the recipient hasn't listened yet?
A: We'll send reminder emails to the recipient 7 days before deletion. As the purchaser, you'll also be notified so you can extend storage if needed.
Q: Can I download my songs?
A: Yes! You can download your songs as high-quality MP3 files anytime during the storage period. We recommend downloading them for permanent keeping.
Q: How do I share songs with recipients?
A: You have three options: 1) Send directly via email from our platform, 2) Share a unique link, or 3) Download and send the file yourself.
Song Quality & Customization
Q: What audio quality are the songs?
A: All songs are delivered in high-quality MP3 format (320kbps). Premium and Unlimited plans include studio-quality mastering.
Q: Can I edit a song after it's created?
A: Currently, songs cannot be edited after generation. However, you can create a new version with adjusted parameters. Contact support if you need special modifications.
Q: What if I'm not happy with my song?
A: We want you to love your song! If you're not satisfied, contact our support team within 7 days. We'll work with you to create a new version or provide a refund.
Q: Can I specify a reference song style?
A: Yes! You can provide a reference song or artist style in the additional details section, and our AI will attempt to match that vibe.
Technical Questions
Q: What if song generation fails?
A: If our AI providers fail, your request automatically enters our manual generation queue. Our team will produce your song within 24-48 hours at no extra cost.
Q: What file format are songs delivered in?
A: Songs are delivered as MP3 files, compatible with all devices and music players.
Q: Can I use songs commercially?
A: Songs are licensed for personal use only. For commercial usage rights, please contact our sales team for special licensing.
Q: Do you keep my personal information private?
A: Yes! All personal information and song details are kept completely private and secure. We never share your data with third parties.
Account & Support
Q: How do I reset my password?
A: Click "Forgot Password" on the login page. You'll receive an email with a reset link valid for 1 hour.
Q: Can I have multiple users on one account?
A: Each account is for individual use. For business or team needs, contact us about our enterprise plans.
Q: How do I contact support?
A: You can contact us through the contact form, email us directly, or use the live chat feature (Premium/Unlimited plans). We typically respond within 24 hours.
Q: Do you offer refunds?
A: Yes, we offer a 7-day satisfaction guarantee. If you're not happy with your song, contact us for a refund.