Refund Policy

Our Commitment

We stand behind the quality of our personalized songs and want you to be completely satisfied with your purchase. If you're not happy with your song, we're here to help.

Refund Eligibility

You may be eligible for a refund in the following situations:

• Technical issues prevent us from delivering your song
• The delivered song doesn't match the specifications you provided
• You experience significant quality issues with your song
• We're unable to complete your order within the promised timeframe

Refund Process

To request a refund, please follow these steps:

1. Contact our support team within 30 days of your order delivery
2. Provide your order number and detailed reason for the refund request
3. Our team will review your request within 3-5 business days
4. If approved, refunds will be processed to your original payment method

Revision Option

Before requesting a refund, we encourage you to try our revision service. Most concerns can be addressed through our revision process, which allows us to adjust your song based on your feedback.

For Premium Manual Processing orders, revisions are included in your purchase. For standard orders, we offer one complimentary revision to ensure your satisfaction.

Non-Refundable Items

The following items are generally non-refundable:

• Songs that have been successfully delivered and downloaded multiple times
• Premium add-ons (Album Covers, Lyric Videos) once delivered
• Extended Storage purchases after the storage period has begun
• Subscription fees after the billing period has started

Processing Time

Approved refunds will be processed within 5-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Please note:

• Credit card refunds typically take 5-7 business days
• PayPal refunds are usually instant to 24 hours
• Bank transfers may take up to 10 business days

Partial Refunds

In some cases, we may offer partial refunds for:

• Minor quality issues that don't significantly impact the song
• Delays in delivery that don't exceed our maximum timeframe
• Specific add-ons that didn't meet expectations while the main song is satisfactory

Subscription Cancellations

If you have an active subscription:

• You can cancel at any time from your account dashboard
• Your subscription will remain active until the end of your billing period
• No refunds are provided for partial months
• You will retain access to all features until the subscription expires

Changes to This Policy

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about our refund practices.

This refund policy applies to all purchases made through Send A Song. By making a purchase, you agree to the terms outlined in this policy.